Experienced Collections Specialist

7 days ago


Mississauga, Ontario, Canada Randstad Canada Full time

Randstad Canada is seeking an experienced Collections Clerk to join our team in Mississauga. In this role, you will be responsible for collecting payments from customers in a timely and efficient manner.

Key Responsibilities:
  • Monitor account activity and balances using various systems and reports
  • Initiate contact with other companies to secure payment of outstanding invoices
  • Provide invoices and/or documentation as required to aid in the escalation of payment
  • Collect customer payments by payment due dates while adhering to established requirements and internal controls
  • Receive inbound calls and email correspondence from customers
  • Identify issues attributing to account delinquency and escalate for management feedback and involvement as necessary
  • Analyze account balance and status to recommend credit holds due to non-payment
  • Perform collaboratively within a remote work environment interacting with appropriate teams to provide notice of delinquency and obtain assistance in the collection's effort
  • Provide timely follow-up on payment arrangements
  • Develop and maintain a positive customer relationship
  • Research and resolve dispute issues promptly
  • Document the outcome of all customer communications
Requirements:
  • Post-secondary education in business administration, accounting or bookkeeping is an asset
  • 1 + years of experience in Collections and customer service is required
  • Bilingual French proficiency is a great asset

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