Collections Specialist

2 days ago


Mississauga, Ontario, Canada goeasy Ltd. Full time

At goeasy Ltd., we're seeking a skilled Collections Specialist to join our National Contact Center team. As a key member of our team, you'll play a crucial role in maximizing business revenue through account management and coordinating repayment arrangements for overdue accounts.

Key Responsibilities:

  • Demonstrate exceptional communication skills to understand customer situations and needs, offering tailored solutions to drive sales and increase customer satisfaction.
  • Make outbound calls to collect on overdue accounts, negotiating repayment plans with customers.
  • Support retail operations by managing customer accounts and collection activities on delinquent/past due accounts.
  • Manage accounts receivables by ensuring exceptional execution results in the collection of our financial loans.
  • Document collections activities and processes through superior administration skills.

What We Offer:

  • A comprehensive training program to equip you with the tools needed for success.
  • A competitive benefits and perks package, including financial incentives, health and lifestyle benefits, and recognition opportunities.
  • A dynamic and inclusive work environment that celebrates diversity and promotes employee growth and development.

Requirements:

  • Excellent communication and interpersonal skills.
  • Good math skills with the ability to perform basic calculations.
  • Prior experience in call center, customer service, retail sales, collections, or consumer loan industry is an asset.
  • Able to pass background checks (criminal, employment, credit).

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard, and where every employee can fulfill their potential.



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