Fire Alarm Systems Technical Support Expert
4 days ago
At Troy Life & Fire Safety Ltd., a leading Canadian company, we are seeking a highly skilled and experienced technical support specialist to join our team.
About the RoleWe are looking for a motivated individual with a strong background in fire alarm systems to provide technical support and training to our field service technicians. The ideal candidate will have excellent problem-solving skills, be highly organized, and possess strong interpersonal and communication skills.
Job DescriptionThe successful candidate will be responsible for:
- Providing technical support on all fire alarm products for field service technicians.
- Assisting sales personnel with takeoff decisions regarding product application.
- Providing on-site technical guidance to field service technicians as required.
- Maintaining a working knowledge of applicable codes/standards and current technology.
- Identifying repetitive defects found in products and reporting them to the manufacturer.
The role requires a strong understanding of EST4, EST3, EST3X, iO, FireShield series fire alarm panels, and applicable field devices as well as FireWorks Command Centres. The successful candidate must also have experience with PC programming and manufacturing documentation using various software tools.
RequirementsTo be considered for this role, you must have:
- A college/university graduate from a recognized electrical/electronic technician program or equivalent experience.
- A minimum of 10 years of experience in the fire alarm or electronics field or a related discipline.
- Knowledge of industry regulatory documents including ULC, NFC, and NBC.
- Excellent troubleshooting and problem-solving skills.
- Highly organized and able to work under pressure.
- Strong interpersonal and communication skills.
Troy Life & Fire Safety Ltd. is one of the largest suppliers of fire alarm, fire suppression, security, nurse call, and communications systems in Canada. We pride ourselves on having a team of industry-leading talent and an exciting plan for the future.
What We OfferWe offer a competitive salary of $90,000 - $110,000 per year, depending on experience, plus benefits including dental care, extended health care, life insurance, paid time off, profit sharing, and RRSP matching.
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