Fire Alarm Systems Technical Support Specialist

2 weeks ago


Owen Sound, Canada ACAI Full time
Job Title: Fire Alarm Systems Technical Support Specialist

We are seeking a highly skilled Fire Alarm Systems Technical Support Specialist to join our team at ACAI. As a key member of our technical support team, you will provide expert technical support and training to our field service technicians, ensuring they have the knowledge and skills to install, test, and troubleshoot fire alarm systems.

Responsibilities:

  • Provide technical support to field service technicians on all fire alarm products.
  • Offer on-site technical guidance to field service technicians as required.
  • Assist field service technicians with program evaluation for assembling, installing, wiring, testing, and troubleshooting electronic control system components used in fire alarm applications.
  • Maintain a working knowledge of applicable codes and standards.
  • Identify repetitive defects in products and report them to the manager.

Qualifications:

  • College/University graduate from an electrical/electronic technician program or equivalent experience.
  • Minimum 10 years of experience in the fire alarm or electronics field.
  • Knowledge of industry regulatory documents, including ULC, NFC, and NBC.
  • Solid understanding of EST4, EST3, EST3X, iO, FireShield series fire alarm panels, and applicable field devices.
  • Excellent troubleshooting and problem-solving skills.
  • Strong interpersonal and communication skills.

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Profit sharing
  • RRSP match


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