Technical Support Specialist

6 days ago

Owen Sound, Canada ACAI Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Troy Life & Fire Safety Ltd.

Job Summary

The successful candidate will be responsible for providing technical support and training on all products for Field Service Technicians, assisting with sales decisions regarding product application, and providing on-site technical expertise as required.

Key Responsibilities:
  • Provide technical support on all Fire Alarm products for Field Service Technicians.
  • Provide on-site technical guidance to Field Service Technicians, as required.
  • Assist Field Service Technicians with program evaluation for assembling, installing, wiring, testing, and troubleshooting electronic control system components used in Fire Alarm applications.
  • Maintain a working knowledge of applicable codes/standards and current technology.
  • Identify repetitive defects found in products and follow processes for troubleshooting and reporting defective products to the manufacturer.
  • Verify projects are assembled as per design details and regulatory standards.
  • Communicate with Team Members and Field Service Technicians for each project to ensure projects are running according to timelines.
  • Travel to project sites and provide on-site technical expertise/guidance/assembly support.
  • Provide technical sales support to assist Fire Systems Sales personnel with project quotations decisions regarding product application.
  • Provide service training on new product releases.
  • Assist the sales team with the application of Edwards products to improve accuracy in projects of bill of materials.
Requirements:
  • College/University graduate from a recognized Electrical/Electronic Technician Program, or equivalent experience.
  • Minimum of 10 years of experience in the fire alarm or electronics field, or a related discipline.
  • Knowledge of industry regulatory documents including ULC, NFC, and NBC.
  • Solid understanding of EST4, EST3, EST3X, iO, FireShield series Fire Alarm Panels and applicable field devices as well as FireWorks Command Centres.
  • Ability to learn manufacturers configuration utility software.
  • Excellent troubleshooting and problem-solving skills.
  • Highly organized and able to work under pressure.
  • Adaptable to changing environments.
  • Strong interpersonal and communication skills.
  • Self-motivated with a positive outlook.
What We Offer
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Profit sharing
  • RRSP match

This is an excellent opportunity for a talented individual to join our team and contribute to our success. If you have the necessary skills and experience, we encourage you to apply for this exciting role.

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