Fire Alarm Systems Technical Support Specialist

2 weeks ago

Owen Sound, Canada ACAI Full time

Job Title: Fire Alarm Systems Technical Support Specialist

Job Summary:

We are seeking a highly skilled Fire Alarm Systems Technical Support Specialist to join our team at ACAI. As a Technical Support Specialist, you will provide technical support and training on all products for Field Service Technicians, assist Sales with takeoff decisions regarding product and its application, and provide on-site technical expertise as required.

Responsibilities:

  • Provide technical support on all Fire Alarm products for Field Service Technicians.
  • Provide on-site technical guidance to Field Service Technicians, as required.
  • Assist Field Service Technicians with program evaluation for assembling, installing, wiring, testing, and troubleshooting electronic control system components used in Fire Alarm applications.
  • Maintain a working knowledge of applicable codes/standards and current technology.
  • Identify to the manager any repetitive defects found in products.
  • Follow processes for troubleshooting and reporting defective products to the manufacturer.
  • Responsible for verifying projects are assembled as per design details and regulatory standards.
  • Communicate with Team Members and Field Service Technicians for each project to ensure projects are running according to timelines.
  • Available to travel to project sites and provide on-site technical expertise/guidance/assembly support.
  • This role will provide guidance and support to Field Service Technicians but will not provide direct customer service or be working directly on any fire alarm panel.
  • Provide technical sales support to assist Fire Systems Sales personnel with project quotations decisions regarding product application.
  • Provide service training on new product releases.
  • Provide technical assistance to sales team on the application of Edwards products to improve accuracy in projects of bill of materials.
  • Provide assistance and training to service team driving operational efficiencies including the programming, testing, and troubleshoot of Edwards products.
  • Prepare project details to send to Head Office Rack & Test technicians.
  • All other duties as directed by the manager.

Qualifications:

  • College/University graduate from a recognized Electrical/Electronic Technician Program, or equivalent experience.
  • Minimum of 10 years of experience in the fire alarm or electronics field, or a related discipline.
  • Must have knowledge of industry regulatory documents including ULC, NFC, and NBC.
  • Solid understanding of EST4, EST3, EST3X, iO, FireShield series Fire Alarm Panels and applicable field devices as well as FireWorks Command Centres.
  • Use of PC for programming or manufacturing documentation including various software tools.
  • Knowledge of Microsoft Excel, Word, text editors.
  • Ability to learn, through training, manufacturers configuration utility software.
  • Excellent troubleshooting and problem-solving skills.
  • Highly organized and able to work under pressure.
  • Adaptable to changing environments.
  • Strong interpersonal and communication skills.
  • Self-motivated with a positive outlook.
  • Product training is provided.

What We Offer:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Profit sharing
  • RRSP match

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