IT Systems Support Specialist

2 months ago


Owen Sound, Canada Troy Life & Fire Safety Ltd. Full time

We are looking for an **IT Systems Support Specialist **to join our team

**Key Responsibilities**:

- Hardware and software configuration, maintenance and deployment
- Maintaining technical diagrams and documentation
- Performing scheduled maintenance routines on and off business hours as required
- Provide remote support to users and resolve help desk tickets as assigned
- Scope and manage change management requests to IT infrastructures
- Collaborate and coordinate tasks with other members of the IT Team
- Other related duties as assigned

**Qualifications**:

- 2+ years post-secondary education in Computer Science or related field
- 2+ years of experience in an end user support role
- Excellent written and verbal communications skills
- Strong customer service skills and problem solving
- Organizational skills and keen attention to detail
- Ability to prioritize tasks, solving mission critical issues first
- Advanced computer capabilities and proficiency with Microsoft Office Programs
- Bilingual in English and French considered an asset
- Ability to travel on occasion; valid Driver's license an asset

**Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee-owned company with over 1100 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

**Troy Life & Fire Safety Ltd. **offers an excellent compensation package, including a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.
- Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005._

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Owen Sound, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- end user support: 2 years (preferred)

Work Location: In person



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