Fire Alarm Systems Technical Support Specialist

1 week ago


Owen Sound, Canada ACAI Full time

Job Title: Technical Support Specialist for Fire Alarm Systems

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at ACAI. As a Technical Support Specialist, you will be responsible for providing technical support and training to our Field Service Technicians on all products, including fire alarm systems.

Responsibilities:

  • Provide technical support and training to Field Service Technicians on fire alarm systems.
  • Assist Sales with takeoff decisions regarding product application.
  • Provide on-site technical expertise as required.
  • Maintain a working knowledge of applicable codes and standards.
  • Identify and report repetitive defects in products.
  • Follow processes for troubleshooting and reporting defective products.
  • Verify projects are assembled according to design details and regulatory standards.
  • Communicate with Team Members and Field Service Technicians to ensure projects run according to timelines.
  • Provide technical sales support to assist Fire Systems Sales personnel with project quotations.
  • Provide service training on new product releases.
  • Assist the service team in driving operational efficiencies.

Qualifications:

  • College/University graduate from a recognized Electrical/Electronic Technician Program or equivalent experience.
  • Minimum 10 years of experience in the fire alarm or electronics field or a related discipline.
  • Knowledge of industry regulatory documents, including ULC, NFC, and NBC.
  • Solid understanding of EST4, EST3, EST3X, iO, FireShield series Fire Alarm Panels, and applicable field devices.
  • Use of PC for programming and manufacturing documentation.
  • Knowledge of Microsoft Excel, Word, and text editors.
  • Ability to learn manufacturer configuration utility software.
  • Excellent troubleshooting and problem-solving skills.
  • Highly organized and able to work under pressure.
  • Adaptable to changing environments.
  • Strong interpersonal and communication skills.
  • Self-motivated with a positive outlook.

What We Offer:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Profit sharing
  • RRSP match


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