Fire Alarm Systems Technical Support Specialist
1 week ago
Job Title: Technical Support Specialist for Fire Alarm Systems
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at ACAI. As a Technical Support Specialist, you will be responsible for providing technical support and training to our Field Service Technicians on all products, including fire alarm systems.
Responsibilities:
- Provide technical support and training to Field Service Technicians on fire alarm systems.
- Assist Sales with takeoff decisions regarding product application.
- Provide on-site technical expertise as required.
- Maintain a working knowledge of applicable codes and standards.
- Identify and report repetitive defects in products.
- Follow processes for troubleshooting and reporting defective products.
- Verify projects are assembled according to design details and regulatory standards.
- Communicate with Team Members and Field Service Technicians to ensure projects run according to timelines.
- Provide technical sales support to assist Fire Systems Sales personnel with project quotations.
- Provide service training on new product releases.
- Assist the service team in driving operational efficiencies.
Qualifications:
- College/University graduate from a recognized Electrical/Electronic Technician Program or equivalent experience.
- Minimum 10 years of experience in the fire alarm or electronics field or a related discipline.
- Knowledge of industry regulatory documents, including ULC, NFC, and NBC.
- Solid understanding of EST4, EST3, EST3X, iO, FireShield series Fire Alarm Panels, and applicable field devices.
- Use of PC for programming and manufacturing documentation.
- Knowledge of Microsoft Excel, Word, and text editors.
- Ability to learn manufacturer configuration utility software.
- Excellent troubleshooting and problem-solving skills.
- Highly organized and able to work under pressure.
- Adaptable to changing environments.
- Strong interpersonal and communication skills.
- Self-motivated with a positive outlook.
What We Offer:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
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