Senior Technical Support Specialist

2 weeks ago


Calgary, Alberta, Canada AVEVA Full time
CoE Support Engineer Opportunity

We are seeking a highly skilled and motivated Senior Technical Support Specialist to join our team at AVEVA.

About the Role

This is a full-time regular position with flexible working options available. The ideal candidate will be located in Calgary, Canada, and will work closely with our global R&D Solution team.

Responsibilities
  • Evaluate and troubleshoot complex technical issues with client applications, ensuring reliability and performance.
  • Collaborate with Application Engineers to resolve technical difficulties during site commissioning, system upgrades, and expansions.
  • Work effectively with the global R&D Solution team to manage issue escalations and develop corrective measures.
  • Document and disseminate knowledge through KB articles on technical issues and resolutions.
Essential Qualifications
  • Bachelor's degree in electrical engineering, Power Systems, Computer Science, or equivalent.
  • Experience with Manufacturing Execution System (MES) including Operation, Performance, and Quality aspects.
  • Technical expertise in HMI or SCADA troubleshooting.
  • Proficiency in software and database troubleshooting, diagnosis, and problem-solving.
  • Experience with SQL Database querying and programming.
  • Excellent interpersonal skills and team-oriented mentality.
  • Ability to learn quickly and be inquisitive.
  • Exceptional written and oral communication skills.
  • Comfortable working in a fast-paced dynamic environment.
  • Capability to interact effectively with people from diverse technical backgrounds.
Desirable Qualifications
  • Proficiency in VB.NET, C#, HTML5 coding.
  • Experience with Angular, JavaScript, C#, ASP.NET, and .NET CORE.
  • Familiarity with AVEVA products, especially System Platform, Historian, and InTouch.
Salary and Benefits

The estimated salary for this role is $90,000 - $110,000 per annum, depending on experience.

Aveva offers a competitive compensation package, excellent benefits, and opportunities for professional growth and development.



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