Customer Service Operations Specialist

16 hours ago


Edmonton, Alberta, Canada CKE KONE Inc. (Canada) Full time

We are seeking a highly skilled Customer Service Operations Specialist to join our team at CKE KONE Inc. (Canada) in Edmonton.

Job Description

This role will entail collaborating with key stakeholders such as Service leaders, Service Sales, and technicians during maintenance and repair projects. Key responsibilities include coordinating with customers, managing schedules, and pushing forward submittals. You will own the administrative workload of the Manager, Supervisors, and Salespersons, enabling them to focus on customer interactions and field operations.

Key Responsibilities
  • Monitor service calls and respond accordingly
  • Review payroll and manage related tasks
  • Book service jobs in SAP and manage associated data
  • Answer the main switchboard and handle incoming inquiries
  • Manage accounts receivables and payables, as well as general office activities
Requirements

To succeed in this role, you will need 2+ years of relevant customer service experience, preferably within the building services industry. Additionally, an appetite for learning and adapting to new challenges is essential.

The salary range for this position is approximately $65,000 - $85,000 per year, depending on experience and qualifications.



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