Customer Service Operations Manager

4 days ago


Edmonton, Alberta, Canada Alberta Ltd. Full time
About the Job

We are seeking a highly skilled Customer Service Operations Manager to join our team at Alberta Ltd. As a key member of our organization, you will be responsible for establishing work schedules and procedures, examining and verifying the accuracy of work, identifying training needs, preparing reports, conducting performance reviews, and coordinating, assigning, and reviewing work.

Job Responsibilities
  • Establish Work Schedules and Procedures: Develop and implement efficient work processes to ensure seamless day-to-day operations.
  • Examine and Verify Work Accuracy: Conduct regular quality checks to guarantee high-quality results.
  • Identify Training Needs: Analyze staff performance and identify areas where additional training is required.
  • Prepare Reports: Compile detailed reports on employee performance and progress.
  • Conduct Performance Reviews: Evaluate staff performance regularly, providing constructive feedback and guidance.
  • Coordinate, Assign, and Review Work: Manage workload distribution, ensuring tasks are completed efficiently and effectively.
Requirements
  • Education: College/CEGEP degree or equivalent.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Skills and Qualifications: Strong leadership and communication skills, attention to detail, ability to work in a fast-paced environment, initiative, and organized approach.
Work Environment
  • Team Size: Lead a team of 3-4 people.
  • Work Conditions: Fast-paced environment with a focus on attention to detail.
Benefits
  • Salary: Estimated annual salary: $65,000 - $85,000.
  • Hours: 35 hours per week.
  • Language: English.
Personal Suitability
  • Initiative: Self-motivated and proactive approach to problem-solving.
  • Organized: Ability to prioritize tasks and manage workload effectively.


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