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Order Entry Specialist
1 month ago
Are you looking for a stable, long-term career in a supportive, well-established organization? Bilingual Source, a leader in the healthcare industry, is seeking a Bilingual Order Entry Specialist to join their team. This role offers a steady, long-term opportunity with room for personal growth within a well-established company.
We are committed to delivering exceptional customer service while embracing long-term growth opportunities. If you're looking for a career that offers stability, consistency, and a supportive environment, we encourage you to apply today.
This role involves serving as the first point of contact for all customer inquiries, ensuring a positive and efficient customer experience. You will manage and process sales orders received through various channels, investigate and resolve issues related to shipment status, returns, credits, and debts, and work closely with the sales team to meet and exceed customer service expectations.
The ideal candidate will have fluency in French and English (both written and spoken), exceptional customer service skills, excellent organizational and communication skills, and proven ability to multi-task and work in a fast-paced, customer-driven environment. A post-secondary education degree is required, with at least 1 year of experience in a customer-facing or order management role. SAP experience is a strong asset, and experience in the medical device industry is preferred but not required.
In this role, you will have the opportunity to improve processes and contribute to project teams focused on driving customer satisfaction and efficiency. You will also maintain customer pricing, special instructions, and ensure accurate order processing for consignment orders. Our competitive salary range for this position is $55,000 - $65,000 per year, plus 2% incentive plan, with comprehensive benefits, including benefits from day 1, 3 weeks vacation, 2 floater days, and RRSP matching program.
