City Service Representative

4 days ago


PointeClaire, Quebec, Canada Ville de Pointe-Claire Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a City Service Representative. In this role, you will be responsible for providing exceptional customer service to our citizens, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Process information requests from customers and ensure accuracy of responses
  • Take in, analyze, process, and follow up on customer requests, complaints, comments, or suggestions
  • Provide required service according to agreements negotiated with departments
  • Initiate or participate in information meetings or problem-solving processes with stakeholders involved

Requirements:

  • High school diploma required; equivalent combination of education and experience considered
  • 4 years of experience in a job making it possible to become familiar with the nature of the job
  • Bilingualism (spoken French and English) is mandatory


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