Customer Service Liaison

3 days ago


PointeClaire, Quebec, Canada Ville de Pointe-Claire Full time

At Ville de Pointe-Claire, we are seeking a skilled Telecommunications Operator to join our team. The ideal candidate will be responsible for enforcing telecommunications standards and guidelines under their responsibility.

The Telecommunications Operator plays a critical role in receiving, recording, and transmitting complaints and requests originating from the City's telephone switchboard, the public, and municipal employees.

Main Responsibilities:

  • Receive telephone calls from the public concerning various issues related to municipal services or other utilities;
  • Record the types of calls, the time received, and other relevant information on index cards and track the calls;
  • Forward incoming calls to appropriate individuals in accordance with priorities;
  • See that all complaints are forwarded to the appropriate organizations and ensure follow-up;
  • Monitor alarm consoles for municipal buildings and surveillance cameras;
  • Compile data and prepare statistics about these activities;
  • Employ office automation devices to carry out certain job-related tasks;

Requirements:

  • A high school diploma;
  • No experience in a similar position is required;
  • The ability to speak and write French, and to speak English;
  • An excellent knowledge of computer-based, office automation, and system security tools;
  • The ability to work under pressure;
  • Diligence and patience;
  • Good geographical knowledge of the City and area served;
  • Good analytical abilities and sound judgment;


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