Customer Service Representative
6 days ago
The ideal candidate for this position will possess excellent customer service skills and be able to communicate effectively with citizens in both English and French.
Main Responsibilities:
- Provide information and assistance to the public regarding municipal services and activities.
- Analyze and process requests, complaints, and suggestions from customers.
- Take payments and balance cash and statements.
- Stay up-to-date with various projects and help prepare profiles of population needs.
- Participate in information meetings and problem-solving processes with stakeholders.
- Keep knowledge current and update tools available.
- Issue permits and certificates as required.
- Write reports and documents related to job activities.
- Guide and direct work of employees assigned to related duties.
- Perform other related tasks as needed.
Working Hours:
The working hours are 35 hours per week. For the period between Thanksgiving and the first Monday of May, the hours are Monday to Friday, 8:30 a.m. to 4:30 p.m., minus one hour for lunch. For the period between the first Monday of May and Thanksgiving, the hours are Monday to Thursday, 8:00 a.m. to 4:30 p.m., minus 45 minutes for lunch; Friday, 8:00 a.m. to noon.
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