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Pointe-Claire City Services Assistant

1 week ago

PointeClaire, Quebec, Canada Ville de Pointe-Claire Full time
Key Responsibilities

The incumbent will be responsible for providing customer service pertaining to the City of Pointe-Claire's various activities.

Main Activities:

  • Processing information requests from customers, ensuring the accuracy of the answers by using the tools available or by taking necessary actions with responsible departments.
  • Providing required service in accordance with agreements negotiated with departments.
  • Taking in, analyzing, processing, and following up on requests, complaints, comments, or suggestions, and claims from customers.
  • Taking in various amounts of money and balancing the cash and statements.
  • Becoming familiar with various projects and helping prepare the profile of the population's needs.
  • Initiating or participating in information meetings or problem-solving processes with stakeholders involved, along with his/her immediate supervisor.
  • Keeping his/her knowledge current, updating the tools available to him/her and ensuring the availability of information documents for customers.
  • When required, providing the permits and certificates already issued by Urban Planning or the Inspection–Public Safety Department.
  • Writing various reports pertaining to his/her activities and certain explanatory or informative documents.
  • Guiding and directing the work of several employees assigned to related duties and checking the quality of the work.
  • As needed, using various devices and systems to perform certain job-related duties, having access to the appropriate programs.
  • Entering the required information into the current management software.
  • Acting as a commissioner for oaths.
  • Performing any other related tasks.