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City Information Coordinator

1 week ago

PointeClaire, Quebec, Canada Ville de Pointe-Claire Full time

Job Description

The City Information Coordinator is responsible for providing high-quality customer service to citizens and other stakeholders. This includes responding to inquiries, processing requests, and maintaining accurate records.

Key Responsibilities:

  • Respond to customer inquiries and requests in a timely and professional manner.

  • Maintain accurate records of customer interactions and service delivery.

  • Collaborate with other departments to resolve customer issues and provide effective solutions.

  • Prepare reports and documents related to customer interactions and service delivery.

Requirements:

  • High school diploma and 4 years of experience in a related field.

  • Bilingualism (spoken French and English) is required.

  • Good knowledge of written French and written English is an asset.

  • Tactful, calm, and courteous demeanor is essential.

  • Ability to analyze and synthesize complex information.

  • Organized, detail-oriented, and comfortable with different computer systems.

  • Judgement and independence are required.