Public Safety Representative

6 days ago


PointeClaire, Quebec, Canada Ville de Pointe-Claire Full time

Ville de Pointe-Claire is seeking a dedicated Telecommunications Operator to support our operations. As a key member of our team, you will enforce telecommunications standards and guidelines.

The successful candidate will be responsible for handling complaints and requests from various sources, including the City's telephone switchboard, the public, and municipal employees.

Main Tasks:

  • Answer telephone calls from the public regarding municipal services or other utilities;
  • Log call information, including types, times, and relevant details;
  • Direct incoming calls to the right personnel based on priority;
  • Escalate complaints to the relevant departments and track progress;
  • Monitor alarm systems for municipal buildings and surveillance cameras;
  • Analyze data and generate reports on these activities;
  • Operate office automation tools to complete specific tasks;

Required Skills:

  • A high school diploma or equivalent education;
  • No prior experience in a similar role is necessary;
  • Fluency in French and English languages;
  • Advanced knowledge of computer-based, office automation, and system security systems;
  • Ability to work effectively under pressure;
  • Strong diligence and patience;
  • Familiarity with the City's geography and surrounding areas;
  • Excellent analytical and decision-making skills;
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