Food Services Operations Manager
4 weeks ago
Job Summary: We are seeking a highly skilled Food Services Operations Manager to join our team at Mary Brown's Chicken. As a key member of our operations team, you will be responsible for overseeing the daily operations of our restaurants, ensuring that our high standards of quality and customer service are consistently met.
Key Responsibilities:
- Evaluate daily operations to identify areas for improvement and implement changes to increase efficiency and productivity.
- Monitor staff performance and provide coaching and feedback to ensure that our team members are meeting their goals and objectives.
- Plan and organize daily operations, including scheduling, inventory management, and cash handling.
- Recruit, train, and develop staff to ensure that we have the right people in the right roles.
- Supervise staff and ensure that they are following our policies and procedures.
- Determine the type of services to be offered and implement operational procedures to ensure that our customers receive the best possible experience.
- Balance cash and complete balance sheets, cash reports, and related forms to ensure that our financial records are accurate and up-to-date.
- Conduct performance reviews to evaluate staff performance and provide feedback for improvement.
- Organize and maintain inventory to ensure that we have the right products in stock at the right time.
- Ensure that health and safety regulations are followed to protect our staff and customers.
- Address customer complaints and concerns in a professional and courteous manner.
- Provide exceptional customer service to ensure that our customers have a positive experience at our restaurants.
Requirements:
- College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
- 1 year to less than 2 years of experience in a food services management role.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a team environment.
Working Conditions:
- 3-4 people supervised.
- 5-10 people supervised.
- Work Term: Permanent.
- Work Language: English.
- Hours: 30 to 44 hours per week.
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