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CRM Director

2 months ago

Regina, Saskatchewan, Canada Brandt Full time
{"title": "Director of CRM", "description": "Job Summary

Brandt is seeking a seasoned professional to lead our CRM efforts as Director of CRM. This key role will oversee the development and implementation of our customer relationship management strategy, driving business growth and customer satisfaction.

Key Responsibilities
  • Develop and execute a comprehensive CRM strategy aligned with business objectives.
  • Lead a team of CRM specialists to design, implement, and maintain CRM systems.
  • Collaborate with stakeholders to ensure seamless integrations with key systems.
  • Provide leadership and oversight of cost and resource scoping during CRM project development.
  • Identify data metrics and analysis to strengthen value creation with customers.
Requirements
  • Proven experience leading a team and demonstrating exceptional leadership and management skills.
  • Strong analytical skills with ability to conduct data analysis and derive insights.
  • Excellent communication and interpersonal skills.
  • Possess a post-secondary diploma or degree in a relevant field.
  • At least 7 years of experience in CRM, preferably as a Senior CRM Manager or related role.
Preferred Qualifications
  • Experience with Customer Data Platforms (CDP), Microsoft Dynamics Sales, Marketing, Service platforms, and similar technologies.
  • Demonstrable experience in developing and delivering CRM strategies for a business, resulting in an increase in consumer value and revenue.
", "lang_code": "en-US"}