Front Office Supervisor

11 hours ago

Sudbury, Ontario, Canada Comfort Inn Sudbury East Full time
Job Title: Front Office Supervisor

About the Role:

The Front Office Supervisor is a key member of our hotel team, responsible for ensuring exceptional guest experiences and driving revenue growth. As a leader in our front office department, you will oversee the day-to-day operations, including guest services, front desk, and reservations.

Key Responsibilities:

  • Develop and execute financial goals, ensuring revenue growth and cost control.
  • Lead and supervise front office staff, providing training and development opportunities.
  • Monitor and maintain front office operations, ensuring brand standards and company policies are met.
  • Supervise reservation functions, including yield management, to maximize RevPar.
  • Ensure staff is knowledgeable about hotel facilities, promotions, and local activities.
  • Handle guest feedback and concerns promptly, ensuring high guest satisfaction.
  • Promote a culture focused on guest service and recommend incentives to increase revenue.
  • Implement and maintain company policies and procedures.
  • Assist hotel management with special reports and projects.

Requirements:

  • 2+ years' experience in a supervisory or leadership role.
  • Excellent verbal and written communication skills.
  • Accuracy and attention to detail.
  • Strong interpersonal and problem-solving abilities.
  • Service-focused personality with the ability to lead by example.
  • Computer-savvy and experience with property management systems an asset.
  • Well-organized self-starter with results-oriented mindset.
  • Availability to work days, evenings, weekends, and holidays.

About Us:

InnVest Hotels is an inclusive employer, committed to diversity and accessibility. We welcome applications from people with disabilities and provide accommodations upon request. We appreciate all applications, but only those selected for an interview will be contacted.

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