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Front Office Supervisor
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Front Office Supervisor
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Front Office Supervisor
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Front Office Supervisor
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Front Office Supervisor
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Front Office Supervisor
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Front Office Supervisor
2 months ago
The Front Office Supervisor position is a key role in ensuring the smooth operation of our hotel's guest services and front desk. As a Front Office Supervisor, you will be responsible for managing and participating in the day-to-day activities of the front office department, including guest services, night audit, and reservations.
Key Responsibilities- Develop and execute financial goals and objectives for the front office department.
- Lead and supervise the front office team to ensure brand standards are met and guest satisfaction is high.
- Monitor and maintain front office operations, including guest accounting and reservations, to ensure company standards are met.
- Recruit, select, train, and develop front office personnel to ensure they have the skills and knowledge needed to provide excellent guest service.
- Supervise the reservation function, including yield management, to ensure maximum revenue per available room (RevPar).
- Ensure application of credit policies, controls, and handling of financial transactions are in accordance with company policies.
- Ensure staff is knowledgeable about hotel facilities, daily functions, current hotel promotions, and local activities.
- Handle guest feedback and concerns promptly to ensure high levels of guest satisfaction.
- Promote a culture focused on guest service and recommend incentives to increase revenue.
- Implement and maintain company policies and procedures.
- Assist hotel management with special reports and projects as directed.
- Set procedures for groups according to company policy and yield management targets.
- Assist in the operation of other departments within the hotel.
- Manager on Duty shifts are required, overseeing day-to-day operations.
- 2+ years' experience in a similar supervisory/leadership role.
- Excellent verbal and written communication skills.
- Accuracy and attention to detail.
- Strong interpersonal and problem-solving abilities.
- Service-focused personality with the ability to lead by example.
- Computer-savvy.
- Experience with property management systems an asset.
- Well-organized self-starter.
- Results-oriented with the ability to be flexible and work well under pressure.
- Degree or diploma in hospitality management an asset.
- Night audit experience an asset.
- Availability to work days, evenings, weekends, and holidays.
