Customer Service Manager

7 days ago

Toronto, Ontario, Canada Express Repair Inc Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Express Repair Inc. As a key member of our operations team, you will be responsible for leading and managing a team of customer service representatives to ensure exceptional customer experience and satisfaction.

Key Responsibilities
  • Hire, Train, and Develop Staff: Recruit, train, and develop a team of customer service representatives to ensure they have the skills and knowledge required to provide exceptional customer service.
  • Service Quality Assessment: Develop and implement service quality assessment strategies to ensure that our customer service standards are met and exceeded.
  • Budget Planning and Control: Plan, administer, and control budgets for client projects, contracts, equipment, and supplies to ensure efficient use of resources.
  • Leadership and Team Management: Lead and manage a team of 5-10 customer service representatives to achieve business objectives and goals.
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Project Management: Assign, coordinate, and review projects and programs to ensure they are completed on time, within budget, and to the required quality standards.
Requirements
  • Education: No degree, certificate, or diploma is required for this role.
  • Experience: 2 years to less than 3 years of experience in a customer service or operations management role.
  • Language: English is the primary language used in this role.
  • Work Environment: Fast-paced environment with a focus on customer satisfaction and service quality.
  • Physical Capabilities: Ability to work under pressure and in a fast-paced environment.
  • Personal Suitability: Accurate, client-focused, efficient interpersonal skills, excellent written communication, organized, reliable, and a team player.
  • Financial Benefits: Bonus, permanent work term, 40 hours per week, and English as the primary work language.

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