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Automotive Fixed Ops Software Consultant
2 months ago
The Opportunity:
At PBS Systems, we are changing the way people buy and service cars one dealership at a time. We are a third-largest DMS (Dealership Management System) provider to the North American retail automotive industry, and we need your help to welcome hundreds of new users to our software platform each month. We view our customers as business partners, technology innovators, and friends. Our unique approach sets us apart in the industry, and we are always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
The Role:
We are looking for a Bilingual Automotive Fixed Ops Software Trainer to provide support and training to new and existing customers on our Dealer Management Software (DMS), specifically in the Parts and/or Service modules. You will be responsible for assisting customers with virtual training, online and on the phone, and onsite in person, when required, with new software install training. This is a remote work opportunity based out of Ottawa and the surrounding area, with 50% of your time spent working from home and 50% traveling to customer sites throughout North America.
Job Responsibilities:
- Learn and develop an understanding of the PBS software
- Learn and develop an understanding of the process for training customers on the PBS software
- Learn and develop an understanding of data entry and other key tasks
- The ability to complete the payroll module – if applicable
- Become an install resource without assistance
- Demonstrate the ability to prioritize tasks without direction from Team Leads
- Taking the initiative to learn new products to increase their knowledge
- Provide excellent support to our customers in our software
- Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
- Work directly with customers and train all sessions in assigned silo and if possible other silos
- Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
- Responds to both internal and external training requests in a timely manner
- Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
- Create and maintain a positive work environment
- Knowledge sharing within own silo and others within DTO
- Maintain documentation and update as processes change within department
- Willingness to commitment to an ongoing system of education and cross-training
- Ensure DTO queue is monitored
- Customer focus / excellent customer service skills
- Willingness to go the "Extra Mile"
- Perform other duties and responsibilities as assigned
Qualifications:
- Fluent in French and English (speaking, reading, and writing)
- Experience in the parts or service area of a dealership preferred
- 1-2 years' previous experience in the automotive industry, dealership environment or PBS is preferred
- High School Diploma
- Computer proficient with knowledge of Microsoft Office Suite
- Strong problem solving & trouble shooting skills
- Effective time management & organizational skills
- Strong multi-tasking & prioritization
- Strong documentation abilities
- Excellent communication skills
- Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of Covid-19 vaccination, valid passport and/or US visa (if applicable), and valid full class driver's license is required
