Process Improvement Trainer

18 hours ago

Ottawa, Ontario, Canada OMS Royal Drugs Full time
Job Title: Process Improvement Trainer

Estimated Salary: $65,000 - $85,000 per year.

About Us

We are Ontario Medical Supply (OMS) and Royal Drugs, a leading distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Our mission is to provide top-notch products and services that improve patient outcomes and quality of life.

Job Description

We are seeking a highly motivated and experienced Process Improvement Trainer to join our team. As a Process Improvement Trainer, you will be responsible for providing in-person and online training support, as well as project and process improvement support throughout the Operations line of business.

You will work under the direction of the Process Improvement Manager and collaborate with all Operations teams to drive improved results in the areas of costs, quality, and service. Your key responsibilities will include:

  • Assisting Operations teams with improving training, including preparing training records and testing training to validate effectiveness
  • Collaborating with the Process Improvement Manager to develop process improvement opportunities, document change requests, and develop in-house solutions for improvements
  • Updating and reviewing Work Instructions to ensure they are up-to-date in collaboration with Operations teams, ensuring records are up-to-date for all audit requirements, i.e., ISO and GMP
  • Working alongside Quality Control to ensure SOPs related to ERP processes are up-to-date in collaboration to maintain GMP/SOP requirements
  • Arranging and facilitating focus groups for improvements and change requests
  • Participating in meetings with homecare team leaders or SMEs regularly to discuss process effectiveness, discuss solutions, and increase awareness among all teams of changes requested
  • Indexing reports to include information such as what they are used for, who owns the report, and delivery frequency of the report
  • Validating reports for various departments to ensure effectiveness and proper utilization

As a Process Improvement Trainer, you will have the opportunity to work in a fast-paced environment, prioritize and multi-task, and problem-solve to react to unforeseen changes/events within projects. You will also have the chance to work independently, maintain project timelines, and drive directional projects within a team.

Requirements

To be successful in this role, you will need:

  • 1-3+ years of relevant process improvement experience
  • 1-3+ years of customer service experience
  • Project Management certification and experience - PMP an asset
  • Proficiency in MS Office (Excel, PowerPoint, Word, Outlook, Project)
  • Lean and/or Six Sigma experience an asset
Skills

The ideal candidate will possess strong ability to work within a team, help to directionally drive projects, and maintain project timelines. They will also have strong organizational skills, be able to prioritize and multi-task, and be able to problem-solve and react to unforeseen changes/events within projects. Additionally, they will have strong knowledge of software systems and the ability to learn new systems.

Benefits

We offer a competitive salary range of $65,000 - $85,000 per year, commensurate with experience. We also provide benefits, including health insurance, retirement plan, and paid time off. If you are passionate about process improvement and want to make a difference in the lives of patients and healthcare professionals, we encourage you to apply for this exciting opportunity.

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