Customer Service Manager

4 weeks ago

SainteJulie, Quebec, Canada National Bank Full time
Job Title: Customer Service Manager

As a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.

Key Responsibilities:
  • Guide and coach the team in identifying clients' financial needs and promoting Bank products and services.
  • Support the team in achieving their objectives, providing advice on work methods and service development techniques.
  • Manage complaints concerning transaction and retail banking services, ensuring their resolution improves client satisfaction.
  • Develop and implement action plans with the Branch Manager, ensuring their successful execution and circulation of Client Experience Metrics survey results.
  • Explain and enforce client segmentation, referrals, transaction execution, risk management, regulatory compliance, and branch operating procedures to the team.
Requirements:
  • College diploma and four to six years of experience, depending on position level, or Bachelor's degree in a related field and one to six years of experience, depending on position level.
  • Minimum 2 years experience in personnel management and coaching.
  • Mutual Fund Representative (MFR) title mandatory.
  • Experience in business development and customer service.
  • Knowledge of financial products and services.
What We Offer:
  • Competitive compensation and a wide range of flexible benefits to promote your wellbeing and that of your family.
  • Opportunities for professional growth and development in a dynamic work environment.
  • A chance to work with a team of dedicated professionals who share your passion for delivering exceptional client experiences.
Join Our Team:

At National Bank, we value diversity, inclusivity, and empowerment. We strive to create a workplace that is accessible and barrier-free for all employees. If you require accommodation during the recruitment process, please let us know. We welcome all candidates who share our commitment to excellence and customer satisfaction.

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