Appointment Coordinator

4 weeks ago


Vancouver, British Columbia, Canada Audi Downtown Vancouver Full time

Audi Downtown Vancouver is currently seeking an Appointment Coordinator to join their team.

Responsibilities:

  • Field phone calls from customers to schedule appointments.
  • Enter appointments into the system, checking for open recalls, campaigns, and vehicle history.
  • Ensure appointments are entered into XTIME prior to vehicle arrival.
  • Check Special Order Parts lists and schedule appointments with customers.
  • Reschedule appointments for no-show customers.
  • Forward repair orders for proper dispatch to the shop.
  • Maintain the Service Loaner Fleet, ensuring vehicles are clean, gassed, and inspected before and after use.
  • Supervise R plates and perform tasks as needed.
  • Call customers from special OP code lists and open recall lists.
  • Provide exceptional customer service and support as needed.


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