Client Care Support Specialist

4 weeks ago


Victoria, British Columbia, Canada Access Information Management Full time
About Us

Access Information Management is a leading provider of records and information management services, serving clients across the globe.

Job Summary

We are seeking a highly skilled Client Care Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries.

Key Responsibilities
  • Respond to customer inquiries via phone and email, providing accurate and timely information on order fulfillment, services, and work orders.
  • Create and manage client work orders, ensuring seamless communication with our operations team.
  • Triage cases and work orders in Salesforce, ensuring efficient resolution and customer satisfaction.
  • Conduct database research to resolve missing client containers, files, or tapes, and maintain client contact.
  • Perform other tasks and projects as assigned by the Manager.
Requirements
  • At least six months of customer service experience, preferably in a call center environment.
  • Proficiency in using software applications, including Salesforce, Total Recall, FileBRIDGE, and SAP.
  • Excellent oral and written communication skills, with a strong command of grammatically correct English.
  • High School Diploma or equivalent required.
What We Offer
  • Competitive hourly pay
  • Medical, dental, vision, and life insurance
  • Paid vacation, sick, and personal days
  • Retirement program with company match
  • Training and growth opportunities
  • Remote work arrangement


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