Client Care Specialist

1 month ago


Victoria, British Columbia, Canada Royal Bank of Canada Full time
Job Title: Client Care Advisor

Job Summary:

This exciting opportunity calls on your exceptional client-focused sales expertise and natural problem-solving skills to maximize each client interaction. As a Client Care Advisor, you will help clients with their everyday banking needs, provide expert advice, and collaborate with RBC partners to help clients achieve their goals.

Key Responsibilities:

  • Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, and identifying sales and referral opportunities.
  • Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business.
  • Respond to client-initiated contact, assisting them with a full range of financial transactions.
  • Actively listen and engage clients in conversation to further understand their individual needs.
  • Proactively take ownership of resolving and preventing client banking problems.
  • Cultivate and maintain relationships with partners to make the most of business opportunities and referrals.

Requirements:

  • Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment.
  • Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients.
  • Flexibility, eagerness to learn, strong personal ethics, and a hunger for success.
  • Digital literacy across a broad range of devices.
  • Ability to work all business hours.

What We Offer:

  • A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits.
  • Continued opportunities for career advancement.
  • World-class sales training, coaching, and development opportunities.
  • Support from a dynamic, collaborative, progressive, and high-performing team, as well as world-class tools and training.
  • Opportunity to achieve great success and grow your career with RBC.

About RBC:

RBC is committed to supporting flexible work arrangements when and where available. We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.



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