Customer Service Supervisor

3 weeks ago


Edmonton, Alberta, Canada G19 Graphics Ltd. Full time
Job Title: Customer Service Supervisor

G19 Graphics Ltd. is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Resolve customer complaints in a timely and professional manner
  • Supervise and train customer service representatives to ensure they are meeting customer service standards
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
Requirements:
  • 7 months to less than 1 year of experience in a customer service role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • High school diploma or equivalent required
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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