Customer Service Supervisor

4 weeks ago


Edmonton, Alberta, Canada ONIKON Creative Alberta Inc Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at ONIKON Creative Alberta Inc. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless service delivery
  • Examine and verify the accuracy of work to ensure high-quality service
  • Prepare and submit reports to management on customer service performance
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Conduct performance reviews to ensure team members are meeting service standards
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Co-ordinate, assign, and review work to ensure efficient service delivery
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery
  • Requisition materials and supplies to ensure adequate inventory levels
  • Organize and maintain inventory to ensure efficient service delivery
Requirements:
  • 2 years to less than 3 years of experience in a customer service or operations role
  • Permanent employment with 30 to 40 hours per week
  • Fluency in English
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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