Customer Service Supervisor

4 weeks ago


Edmonton, Alberta, Canada G19 Graphics Ltd. Full time
Job Summary

We are seeking a highly organized and customer-focused Customer Service Supervisor to join our team at G19 Graphics Ltd. As a key member of our retail operations team, you will be responsible for ensuring exceptional customer service, managing store operations, and leading a team of sales associates.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Manage store operations, including inventory management, visual merchandising, and maintaining a clean and organized store environment.
  • Lead and develop a team of sales associates, providing coaching, training, and feedback to ensure they meet sales targets and provide excellent customer service.
  • Collaborate with the retail operations team to achieve sales goals and implement visual merchandising strategies.
  • Monitor and analyze sales data, identifying trends and opportunities to improve sales performance.
Requirements
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a retail or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong leadership and team management skills.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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