Customer Service Supervisor

2 weeks ago

Edmonton, Alberta, Canada G19 Graphics Ltd. Full time
Job Title: Customer Service Supervisor

The Customer Service Supervisor role at G19 Graphics Ltd. is responsible for overseeing the daily activities of the customer service team. This position requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.



Key Responsibilities:

  • Team Management: Lead and supervise the customer service team to ensure efficient and effective service delivery.
  • Customer Issue Resolution: Resolve customer complaints and issues in a timely and professional manner.
  • Process Improvement: Identify areas for improvement and implement changes to enhance the customer service experience.
  • Training and Development: Provide training and coaching to customer service team members to ensure they have the necessary skills and knowledge to perform their roles effectively.


Requirements:

  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of customer service experience.
  • Language: English.
  • Work Hours: 35 hours per week.


Work Environment: The Customer Service Supervisor will work in a fast-paced customer service environment, requiring strong communication and problem-solving skills. The ideal candidate will be able to work under pressure, prioritize tasks effectively, and maintain a high level of attention to detail.

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