Customer Service Supervisor

4 weeks ago


Edmonton, Alberta, Canada ONIKON Creative Alberta Inc Full time

Job Title: Customer Service Supervisor

Job Summary:

We are seeking a highly skilled Customer Service Supervisor to join our team at ONIKON Creative Alberta Inc. As a Customer Service Supervisor, you will be responsible for overseeing the daily operations of our customer service department, ensuring that all customer inquiries are handled efficiently and effectively.

Key Responsibilities:

  • Co-ordinate activities with other work units or departments
  • Examine and verify the accuracy of work
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Conduct performance reviews
  • Perform same duties as workers supervised
  • Co-ordinate, assign and review work
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
  • Organize and maintain inventory

Requirements:

  • 2 years to less than 3 years of experience
  • Permanent employment
  • English as the working language
  • 30 to 40 hours per week

Work Environment:

Fast-paced environment

Personal Suitability:

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Team player


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