Customer Service Supervisor

2 weeks ago

Edmonton, Alberta, Canada G19 Graphics Ltd. Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at G19 Graphics Ltd. As a Customer Service Supervisor, you will be responsible for providing exceptional customer service, resolving customer complaints, and supervising a team of customer service representatives.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to internal and external customers, responding to customer inquiries and resolving customer complaints in a timely and professional manner.
  • Team Supervision: Supervise a team of customer service representatives, providing guidance, coaching, and feedback to ensure excellent customer service delivery.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance customer service delivery and efficiency.
  • Training and Development: Provide training and development opportunities to customer service representatives to enhance their skills and knowledge.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a customer service role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
Work Environment

The Customer Service Supervisor will work in a dynamic and fast-paced environment, interacting with customers, colleagues, and management. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction and service delivery.

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