Front Desk Hospitality Specialist

4 weeks ago


High Level, Canada Days Inn Full time

At Days Inn, we're seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and play a critical role in delivering exceptional customer service.

About the Job

This permanent position offers an estimated salary range of $35,000 - $45,000 per year, depending on experience. The successful candidate will work 30-44 hours per week and be based at our hotel location.

We're looking for someone who is passionate about delivering excellent customer service and has strong communication skills. If you're a people person with a positive attitude and a willingness to learn, we'd love to hear from you

Job Description

As a Front Desk Agent, your primary responsibility will be to provide exceptional customer service to our guests. This includes:

  • Registering arriving guests and assigning rooms
  • Processing group arrivals and departures
  • Taking, cancelling and changing room reservations
  • Providing information on hotel facilities and services
  • Providing general information about points of interest in the area

You'll also be responsible for processing guests' departures, calculating charges and receiving payments. Additionally, you'll balance cash and complete balance sheets, cash reports and related forms. Maintaining an inventory of vacancies, reservations and room assignments will also be part of your duties.

We're committed to providing a welcoming work environment for all employees and guests. Our hotel offers physical accessibility accommodations and provides awareness training to create a welcoming space for persons with disabilities. We also support newcomers and refugees through foreign credential recognition and diversity and cross-cultural training.

We offer a range of benefits to our employees, including competitive compensation, opportunities for professional development and a supportive work environment.

About Us

Days Inn is a leading hospitality brand that's dedicated to delivering exceptional guest experiences. We're committed to creating a positive and inclusive work environment where our employees can grow and thrive.



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