Hotel Front Desk Representative
4 days ago
We are seeking a highly organized and detail-oriented Hotel Front Desk Representative to join our team at Econo Lodge Inn & Suites - High Level. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner.
- Investigate complaints and claims, resolve issues, and ensure guest satisfaction.
- Process group arrivals and departures, take, cancel, and change room reservations as needed.
- Provide information on hotel facilities and services, including local attractions and amenities.
- Exchange foreign currency and process guests' departures, calculate charges, and receive payments.
- Maintain accurate records of inventory, reservations, and room assignments.
- Ensure compliance with emergency and safety procedures, and perform light housekeeping and cleaning duties as required.
- Secondary (high) school graduation certificate or equivalent.
- Experience in a front desk or customer service role is an asset.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Basic math skills and accuracy with handling cash and transactions.
- An estimated salary of $38,400 per year, based on 30-44 hours of work per week.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A comprehensive benefits package.
Econo Lodge Inn & Suites - High Level is a leading hospitality company that offers a range of services and amenities to our guests. We are committed to providing exceptional customer service and ensuring a memorable stay for all our visitors.
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