Front Desk Agent

3 months ago

High Prairie, Canada High Prairie Inn 2008 Ltd. Full time

**Front Desk Clerk**

**High Prairie, AB**

At Days Inn, we focus on the little things that surprise and delight to help patrons enjoy their stay and kick off each day with a little extra oomph. Like the sun, we are energized to provide a warm smile and great service to our guests every time they stay with us.

We are currently looking to add a hardworking, enthusiastic Front Desk Clerk to our Team. The Front Desk Clerk is responsible for providing excellent service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

**Principle Duties & Responsibilities**

Include but are not limited to:

- Greeting and welcoming all guests approaching the front desk.
- Maintaining proper operation of the check-in console and ensure that all hotel standards are met.
- Answering guest inquires about hotel services, facilities, and hours of operation in a timely manner.
- Ensuring logging and delivery of packages, mail and messages to guests and meeting rooms.
- Reviewing Front Office log and Trace File daily.
- Answering inquires from guests regarding restaurants, transportation, entertainment, etc.
- Following all cash handling and credit policies.
- Being aware of all rates, packages and special promotions.
- Being familiar with all in-house groups.
- Being aware of closed out and restricted dates.
- Obtaining all necessary information when taking room reservations and following the rate-quoting scenario.
- Being familiar with hospitality terminology.
- Having knowledge of emergency procedures and assisting as needed.
- Handling check-ins and checkouts in a friendly, efficient, and courteous manner.
- Using proper two-way radio etiquette at all times when communicating with other employees.
- Operate all relevant aspects of the Front Desk computer system.
- Performing and completing all tasks and duties on the shift checklist in a timely and efficient manner.
- completing a bucket check, room rate verification report, and housekeeping report.
- Balancing and preparing individual paperwork for closing of shift according to hotel standards.
- Maintaining and marketing promotions and guest programs.
- Maintaining a clean work area.
- Assisting guests with safe deposit boxes.
- Communicating both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Effectively listening to, understanding, and clarifying concerns raised by employees and guests.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attending all hotel required meetings and trainings.
- Maintaining regular attendance, as required by scheduling, which will vary according to the needs of the hotel.
- Maintaining high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Complying with standards and regulations to encourage safe and efficient hotel operations.
- Maximizing efforts towards productivity, identify problem areas and assist in implementing solutions.
- Effectively handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Cross-training in other hotel related areas.
- Maintaining confidentiality of information.
- Demonstrating initiative, including anticipating guest or operational needs.
- Maintaining a warm and friendly demeanor at all times.
- Performing other duties as requested by management.

**Knowledge & Skills Required**

Include but are not limited to:

- 2 years of previous work experience in customer service is required.
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Computer experience required.
- Must be able to stand for long periods of time.
- Flexible and long hours sometimes required.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Must hold strong communication skills, both verbally and written.
- Must have a proven ability to take initiative and be respectful of diversity.

In addition to a competitive salary and comprehensive benefits package, we can offer an exciting and challenging work environment.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration.

**Job Types**: Permanent, Full-time

**Salary**: $15.00-$18.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Common surface areas are sanitized regularly,.

Application question(s):

- Are you able to stand for long periods of time?
- Do you have the ability to work a flexible schedule?

**Educatio

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