Customer Service Representative

4 days ago

High Level, Canada Days Inn Full time
About This Role

We are seeking a skilled Customer Service Representative to join our front desk team at Days Inn. As a key member of our staff, you will be responsible for providing exceptional customer service to our guests and ensuring their stay with us is memorable.

Key Responsibilities
  • Register arriving guests and assign rooms efficiently and accurately.
  • Process group arrivals and departures in a timely manner.
  • Take, cancel, and change room reservations according to guest needs.
  • Provide information on hotel facilities and services to ensure guests have everything they need during their stay.
  • Offer general information about local attractions and points of interest to enhance the guest experience.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms accurately and on time.
  • Maintain an inventory of vacancies, reservations, and room assignments to optimize room utilization.
  • Familiarize yourself with emergency and safety procedures to respond effectively in case of an emergency.
  • Perform various clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer phone calls and relay messages to other staff members promptly.
  • Deliver exceptional customer service by responding to guest inquiries and resolving issues in a timely and professional manner.
Support for Diverse Groups
  • We provide physical accessibility accommodations to ensure all guests can access our facilities comfortably.
  • We offer awareness training to employees to foster a welcoming environment for people with disabilities.
  • We support newcomers and refugees by assisting with foreign credential recognition.
  • We provide diversity and cross-cultural training to create a welcoming atmosphere for newcomers and refugees.
  • We offer awareness training to employees to promote a welcoming work environment for youth.
  • We provide awareness training to employees to create a supportive workplace for Veterans.
  • We provide cultural competency training and awareness training to all employees to create a welcoming work environment for Indigenous workers.
  • We apply hiring policies that discourage age discrimination and provide staff with awareness training to create a welcoming environment for mature workers.
  • We apply hiring policies that discourage discrimination against visible minorities and provide diversity and cross-cultural training to create a welcoming atmosphere for visible minority groups.
Compensation

The estimated annual salary for this role is approximately $45,000-$55,000, depending on experience and qualifications.

Why Join Our Team?

As a Customer Service Representative at Days Inn, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will be part of a supportive team that values collaboration, communication, and mutual respect. We offer competitive compensation and benefits packages, as well as opportunities for growth and development.

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