Hotel Customer Service Representative
1 month ago
We are seeking a highly motivated and organized Front Desk Associate to join our team at Super 8 by Wyndham. As a key member of our front office staff, you will be responsible for providing exceptional customer service, ensuring a smooth check-in and check-out process, and maintaining the overall quality of our hotel facilities.
Responsibilities:- Guest Services:
- Welcome and register guests in a friendly and professional manner.
- Assign rooms and ensure all guests have a comfortable and enjoyable stay.
- Resolve any guest complaints or issues promptly and efficiently.
- Front Desk Operations:
- Process group arrivals and departures, including room assignments and key distribution.
- Take, cancel, and change room reservations as necessary.
- Maintain an inventory of vacancies and room assignments.
- Cash Handling:
- Process guest payments, calculate charges, and balance cash and credit card transactions.
- Count and reconcile cash and credit card receipts daily.
- Communication:
- Answer telephones and respond to guest inquiries in a courteous and efficient manner.
- Communicate with housekeeping, maintenance, and other departments as needed to ensure seamless operations.
- Education: High school diploma or equivalent required.
- Experience: Previous experience in a hospitality or customer service role preferred.
- Skills: Excellent communication and interpersonal skills; ability to work effectively in a fast-paced environment; basic math skills and attention to detail.
- A competitive hourly rate of $15.00-$18.00 per hour, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Opportunities for career advancement and professional growth within our company.
This position is located at Super 8 by Wyndham, [insert location].
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