IT Business Partner

4 weeks ago

Markham, Ontario, Canada Black & McDonald Full time

Job Summary

We are seeking a skilled IT Business Partner to join our team at Black & McDonald. The successful candidate will provide analytical and technical expertise in implementing, designing, developing, supporting, and analyzing solutions for customers through a blending of business and technical knowledge.

Key Responsibilities

  • Implement and develop solutions using expertise for problems to include maintenance, modification, and/or development of inter-related applications/solutions.
  • Provide functional and technical solutions, including customer needs assessments and evaluating software requirements.
  • Maintain strong working relationships with customers by listening, understanding, and responding to identified needs.
  • Analyze business requirements, perform process analysis of customer activities to determine business solutions or process improvement opportunities across business functions, and recommend solutions.
  • Develop and maintain comprehensive documentation of business requirements.
  • Assess reported issues, provide regular and timely incident updates, and work to drive them to closure.
  • Create working procedures, build-up knowledge databases, and functional documentation.
  • Develop functional requirements and system design specifications that align with proposed or existing business solutions.
  • Implement enhancements, change requests, break-fixes, patches, and updates.
  • Communicate updates and changes to affected stakeholders.
  • Contribute to the development of project plans, participate, lead, assign, and monitor tasks when required.
  • Liaise with management, functional leaders, department heads, and end-users to ensure system functionality meets business requirements.
  • Apply working knowledge of the organization roles and relationships and utilize available resources to resolve issues.
  • Identify and manage project scope and project risks.

Education & Skill Requirements

  • Post-secondary education, preferably in the field of computer science or software engineering.
  • Minimum of seven years of business analysis experience.
  • Knowledge of construction, service, or facility management is an asset.
  • Excellent written and oral knowledge of English.
  • Excellent documentation, planning, and project management skills.
  • Ability to quickly grasp, articulate, and document complicated business and technical issues.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accessibility accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We offer ongoing investment in training and development, long-term stability, one company with endless opportunities to learn and grow, interesting and challenging work, team events and outings year-round, and a family business with family values.

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