Insurance Customer Service Representative

3 days ago


Waterloo, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full time

About Us

The Ontario Teachers Insurance Plan (OTIP) Group of Companies is a leader in providing benefits support and service to its members. We are committed to creating an accessible and inclusive work environment where everyone is treated with respect and dignity.

Salary

We offer a competitive salary range of $60,000 - $80,000 per year, plus bonuses that truly value your dedication.

Job Description

As an Insurance Customer Service Representative, you will be responsible for providing product and service information to members, resolving member complaints, and assessing risks for automobile and property policies.

Main Responsibilities

  • Direct or respond to telephone inquiries and written requests, including processing changes directly into the computer system, applying proper underwriting standards, and answering general account inquiries.
  • Resolve product and service problems by clarifying member complaints, determining the cause of the complaint, selecting the best solution, and explaining it.
  • Attract potential members by answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
  • Process rewrites and remarket following established new-business guidelines.
  • File and document records of insurance transactions and maintain and update current rate manuals for all markets, as received.

Requirements

  • The ability to communicate in French is required.
  • A RIBO license is required. Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.
  • The completion of or the commitment to complete the following three insurance courses: CIP Principles and Practice, Property 1, and Automobile.
  • Experience in personal lines automobile and property insurance is an asset.

Benefits

  • Best-in-class pension and benefits, total reward programs, and comprehensive mental wellness supports.
  • Rewarding salary and bonuses that truly value your dedication.
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
  • Defined benefit pension plan for a financially confident retirement.
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development.


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