Customer Service Representative

2 days ago


Waterloo, Ontario, Canada Manulife Full time $23 - $25

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our policyholders and agents in both French and English languages.

About the Role

As a Customer Service Representative, you will be the primary point of contact for customers, handling inbound calls, emails, and chats. You will analyze customer inquiries, provide detailed solutions, and leverage advanced technology to deliver exceptional results.

Key Responsibilities
  • Provide excellent customer service in French and English languages
  • Analyze customer inquiries and provide detailed solutions
  • Leverage advanced technology to deliver exceptional results
  • Demonstrate emotional intelligence and understanding in all interactions
  • Stay updated on products, services, and industry regulations
Requirements

To succeed in this role, you will need:

  • Bilingual (verbal & written proficiency) in both French and English
  • Proven experience working in a fast-paced customer service environment
  • Strong technical skills and ability to navigate multiple computer systems and software applications
Preferred Qualifications

The following qualifications would be an asset:

  • Ability to inspire confidence in customers
  • A proactive attitude towards learning and self-improvement
  • Genuine desire to help and serve customers
  • Flexibility to handle a variety of customer inquiries and issues
About Us

We offer a competitive salary range of $22.50-$25.00 per hour, with opportunities for growth and development. Our benefits package includes dental care, extended health care, life insurance, paid time off, stock options, and vision care.



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