Customer Service Representative with Technical Expertise

17 hours ago


Waterloo, Ontario, Canada Manulife Full time

We are seeking a highly skilled Customer Service Representative to join our Canadian Contact Center team in Waterloo, ON. This is a full-time opportunity with a salary range of $22.50-$25.00 per hour and benefits including dental care, extended health care, life insurance, paid time off, stock options, and vision care.

About the Role

This role involves providing exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat. You will handle a high volume of customer inquiries, analyze problems, and provide detailed and proactive solutions. The ideal candidate will possess strong technical skills, be able to navigate multiple computer systems and software applications, and demonstrate emotional intelligence and understanding in all interactions.

Requirements
  • Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
  • Proven experience working in a fast-paced customer service environment.
  • Strong technical skills and ability to navigate multiple computer systems and software applications.
Benefits

We offer a flexible work environment, opportunities for growth and development, and a comprehensive benefits package. Our hybrid remote model allows you to balance work and personal life while collaborating with your team members. We also offer unlimited coffee to keep you energized and focused throughout the day.

About Us

We value empathy and seek individuals who are passionate about helping others. Our team is dynamic, and we believe in empowering employees to take initiative and grow within the company. We strive to deliver exceptional customer experiences and foster collaboration and innovation.



  • Waterloo, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    BeBee Professionals in Waterloo is looking for a Customer Service Representative to provide exceptional service to our customers. Key responsibilities include processing customer purchases, handling cash and credit transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash and credit...


  • Waterloo, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    In the retail industry, beBee Professionals is a leading company that offers an excellent opportunity for a Customer Service Representative to join their team in Waterloo, Canada. This role is designed to provide exceptional customer service, maintain knowledge of products and promotions, and contribute to the overall success of the store.Key...


  • Waterloo, Ontario, Canada Grand River Personnel Limited Full time

    Product Estimator and Customer Service Representative OpportunityWe are seeking a skilled Product Estimator and Customer Service Representative to join our team at Grand River Personnel Limited in Waterloo Region.The successful candidate will have strong customer service skills, technical drawing interpretation abilities, and experience in estimating, sales,...


  • Waterloo, Ontario, Canada Manulife Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our dynamic team at Manulife. This role is ideal for individuals who possess excellent communication skills, technical abilities, and a passion for delivering exceptional customer experiences.About the RoleThis full-time position will see you working in a fast-paced...


  • Waterloo, Ontario, Canada FamGuard Group of Companies Full time

    We are seeking a highly skilled Insurance Customer Service Representative to join our team at the OTIP Group of Companies (OGC). As an Insurance Customer Service Representative, you will play a vital role in providing exceptional customer service to our members by addressing their inquiries and resolving any issues they may have.Company OverviewThe OGC is a...


  • Waterloo, Ontario, Canada CARTA Full time

    About CartaCarta is a pioneering platform that empowers individuals to manage equity, build innovative businesses, and invest in tomorrow's leading companies. Our mission revolves around unlocking the full potential of equity ownership for more people worldwide.With over 40,000 companies and two million users across nearly 160 countries, Carta provides...


  • Waterloo, Ontario, Canada Equitable CA Full time

    We are seeking a skilled Customer Experience Representative to join our team at Equitable CA. In this role, you will be the brand ambassador for our company, providing exceptional customer service to internal and external clients.As a Customer Experience Representative, you will handle incoming telephone calls and respond to email inquiries in both English...


  • Waterloo, Ontario, Canada Grand River Personnel Limited Full time

    Job OverviewWe are seeking a skilled Senior Project Estimator and Customer Service Representative to join our team at Grand River Personnel Limited in the Waterloo Region. This full-time permanent role offers a competitive salary and great benefits.Responsibilities:• Develop pricing for non-standard and standard products• Provide comprehensive support...


  • Waterloo, Ontario, Canada Equitable CA Full time

    About the RoleWe are seeking a highly skilled and bilingual customer service representative to join our team at Equitable. As a key member of our customer care department, you will be responsible for providing exceptional service to internal and external clients, answering inquiries, and resolving issues in a timely and professional...


  • Waterloo, Ontario, Canada Prime Management Group Full time

    Waterloo Garage Doors Inc. and Ventri Door Technologies, a leading family-owned company based in the Southwestern Ontario region, is renowned for its cutting-edge technology and highly skilled technical team that provides top-notch installation and service across the region.The Branch Manager will serve as a vital link between customers and the service team,...


  • Waterloo, Ontario, Canada QNX Software Systems Full time

    Job OverviewWe are seeking a Senior Technical Marketing Engineer to support our Technical Marketing team and Product Marketing Group at QNX Software Systems. This role will focus on owning and delivering the technical validation of our products and solutions, while assisting the team in creating insightful Technical Marketing Assets that strengthen our core...


  • Waterloo, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative **About the Role** We are seeking a skilled Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Waterloo, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and...

  • Sales Representative

    4 weeks ago


    Waterloo, Ontario, Canada Waterloo Vapes Full time

    About the RoleWe are seeking a highly motivated Sales Representative to join our team at Waterloo Vapes. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth in our urban area vape shop.Key ResponsibilitiesOperate cash register and process transactions efficientlyMaintain accurate...


  • Waterloo, Ontario, Canada Manulife Full time

    About the RoleWe are seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to policyholders, agents, and other collaborators in both French and English languages.Key Responsibilities:Provide detailed and proactive...


  • Waterloo, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Waterloo, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...


  • Waterloo, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Service Excellence Specialist to provide exceptional service to our customers at beBee Professionals in Waterloo, Canada. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services.Key Responsibilities:Respond to customer inquiries via...


  • Waterloo, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Waterloo. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...


  • Waterloo, Ontario, Canada Savers Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. This role is perfect for those who enjoy working in a fast-paced environment and providing exceptional customer service.


  • Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    Job Title:Technical Support SpecialistAbout the Job:CopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our customers, troubleshooting issues, and ensuring that all equipment is properly installed and functioning.Key...


  • Waterloo, Ontario, Canada Manulife Full time

    About the Role">At Manulife, we are seeking a highly skilled and multilingual Customer Service Representative to join our team. This role offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service and making a meaningful impact in people's lives.">Key Responsibilities">Provide top-notch customer service to...