Customer Service Representative with Technical Expertise
17 hours ago
We are seeking a highly skilled Customer Service Representative to join our Canadian Contact Center team in Waterloo, ON. This is a full-time opportunity with a salary range of $22.50-$25.00 per hour and benefits including dental care, extended health care, life insurance, paid time off, stock options, and vision care.
About the RoleThis role involves providing exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat. You will handle a high volume of customer inquiries, analyze problems, and provide detailed and proactive solutions. The ideal candidate will possess strong technical skills, be able to navigate multiple computer systems and software applications, and demonstrate emotional intelligence and understanding in all interactions.
Requirements- Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
- Proven experience working in a fast-paced customer service environment.
- Strong technical skills and ability to navigate multiple computer systems and software applications.
We offer a flexible work environment, opportunities for growth and development, and a comprehensive benefits package. Our hybrid remote model allows you to balance work and personal life while collaborating with your team members. We also offer unlimited coffee to keep you energized and focused throughout the day.
About UsWe value empathy and seek individuals who are passionate about helping others. Our team is dynamic, and we believe in empowering employees to take initiative and grow within the company. We strive to deliver exceptional customer experiences and foster collaboration and innovation.
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