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Customer Service Coordinator

2 months ago

Calgary, Alberta, Canada ROOTS CITIZENSHIP & IMMIGRATION CONSULTANCY INC Full time

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at ROOTS CITIZENSHIP & IMMIGRATION CONSULTANCY INC.

About the Job

This is a permanent, full-time position working 32-40 hours per week. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service to clients and the public. Your tasks will include greeting people, directing them to contacts or service areas, and providing basic information.

Duties and Responsibilities
  • Greet clients and direct them to relevant services or contacts.
  • Provide accurate and timely information to clients and the public.
  • Operate our switchboard or telephone system to manage incoming calls.
  • Order office supplies as needed.
  • Record and relay important information to colleagues and clients.
  • Schedule and confirm appointments with clients.
  • Process invoices and handle financial transactions.
  • Maintain accurate work records and logs.
  • Handle payments and perform related administrative tasks.
  • Perform general clerical duties such as filing, sorting, and distributing mail.
  • Answer phone calls and relay messages to colleagues.
  • Assist clients with disabilities by providing alternative communication methods.
  • Enter data accurately and efficiently using computer software.
  • Provide excellent customer service to all clients and visitors.
Requirements and Qualifications

To be successful in this role, you will require:

  • A strong ability to work independently with minimal supervision.
  • Excellent time management and organizational skills.
  • The ability to multitask and prioritize tasks effectively.
  • Strong communication and interpersonal skills.
  • A flexible and adaptable approach to work.
  • A high level of attention to detail and accuracy.
  • The ability to sit for extended periods and work in a fast-paced environment.
Benefits

This is a rewarding opportunity to work for a reputable organization and develop your skills in customer service and administration. You will receive:

  • A competitive salary range of $45,000 - $60,000 per year.
  • Ongoing training and professional development opportunities.
  • A supportive and collaborative work environment.
  • The chance to work with a diverse range of clients and colleagues.

Please note that the estimated salary range is based on national averages and may vary depending on location and other factors.