Customer Service and Administrative Coordinator

2 days ago

Calgary, Alberta, Canada PermitMasters Full time
Job Title: Customer Service and Administrative Coordinator

Company Overview:

We are seeking a detail-oriented individual to join our team as a Customer Service and Administrative Coordinator at PermitMasters. This role plays a crucial part in managing communication channels, responding to inquiries, and supporting various administrative tasks to ensure the smooth operation of our business.

Salary:

The estimated annual salary for this position is $65,000-$75,000 depending on location and experience.

Job Description:

Key Responsibilities:

  • Communication Management:
    • Manage phone calls and company emails effectively.
    • Respond to daily requests from homeowners and industry members, providing accurate information, addressing concerns, and maintaining a high level of customer satisfaction.
  • Sales Support:
    • Assist in preparing estimated service proposals based on customer requirements and company pricing guidelines.
    • Manage follow-ups with potential clients to nurture leads, address questions, and convert opportunities into sales.
    • Update and maintain contracts, ensuring accuracy and compliance with company policies and legal requirements.
    • Document relevant information and contacts in the Customer Relationship Management (CRM) system for effective tracking and communication.
  • Product Knowledge and Communication:
    • Be an expert in our services and effectively communicate their value proposition to clients.
    • Demonstrate how our offerings meet the specific needs of clients.
  • Marketing and Social Media:
    • Collaborate with the marketing team to assist in the development and execution of comprehensive marketing and advertising strategies.
    • Assist in managing social media campaigns across various platforms, ensuring consistency with brand messaging and strategic objectives.
  • Financial Responsibilities:
    • Take the lead in creating accurate and timely invoices for our clients, ensuring adherence to billing cycles and payment terms. Coordinate payment processes to facilitate seamless and timely transactions.
    • Create invoices and coordinate payments.
    • Contribute to maintaining organized and up-to-date financial records. Support bookkeeping procedures, including recording transactions.
  • Administrative Support:
    • Support company operations by maintaining office systems.
    • Ensure the proper functioning of the office and assist colleagues whenever necessary.
Qualifications:

Required Skills and Qualifications:

  • Proven experience in customer relations and administrative roles.
  • Strong organizational and multitasking skills.
  • Excellent written and verbal communication skills.
  • Familiarity with Customer Relationship Management (CRM) systems.
  • Knowledge of basic accounting principles.
  • Knowledge of building code, zoning, and construction is an asset.
  • Ability to work independently and collaboratively in a team environment.

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