Field Service Operations Coordinator
5 days ago
About BBSpro Services Inc.
BBSpro Services Inc. is a leading provider of comprehensive solutions to the hospitality industry, delivering exceptional customer experiences and driving business growth through innovative services and expert support.
Job Summary:
- We are seeking an experienced Field Service Operations Coordinator to join our team in Western Canada, focusing on the delivery of high-quality service standards, effective scheduling, and efficient inventory management.
Schedule Management
The ideal candidate will be responsible for coordinating daily schedules, dispatching technicians across BC and AB, and ensuring seamless communication with customers and internal stakeholders.
Tech Support & Inventory Management
This role requires strong attention to detail, excellent communication skills, and the ability to work effectively as part of a fast-paced team, utilizing technical expertise to drive productivity and efficiency.
Key Responsibilities:
- Scheduling and Dispatching: Coordinate daily schedules and optimize productivity while minimizing downtime.
- Team Collaboration: Work closely with senior managers to enhance scheduling efficiencies and achieve key performance indicators (KPIs).
- Customer Support: Provide timely and effective resolutions for walk-in service customers, serving as the primary point of contact.
- Inventory Management: Maintain accurate inventory levels, process orders for technicians, and prepare necessary parts for service calls.
- Equipment Rentals: Oversee equipment rentals within BC, ensuring availability and maintenance.
- Administrative Duties: Update after-hour schedules, ensure accurate record-keeping, and provide support to the service manager as needed.
- Process Improvement: Continuously seek opportunities to enhance operations by mastering internal systems (e.g., Payworks, simPRO, Sage) and industry best practices.
- Safety & Compliance: Prioritize staff and client safety by adhering to company and industry safety standards.
Required Skills and Qualifications:
- Minimum 2 years of experience in logistics, scheduling, or a similar role, preferably in the food service or maintenance industries.
- Proficiency in Microsoft Office Suite (especially Excel) and experience with scheduling or inventory software.
- Strong attention to detail, multitasking abilities, and excellent verbal and written communication skills.
- A positive attitude, adaptability, and the ability to work effectively as part of a supportive and results-driven team.
Estimated Salary Range:$60,000 - $80,000 per annum, depending on experience and qualifications.
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