Service Operations Coordinator
4 days ago
About BBSpro Services Inc.
We are a full-service solutions provider to the hospitality industry, dedicated to delivering exceptional repair and service standards. Our mission is to build a national brand providing beer beverage and chemical dispensing and maintenance services to Independent and Regional Food & Beverage Operators.
BBSPro is Western Canada's premier beverage line and ware wash service provider. We strive to help the Food Service Community serve their best.
Summary of Responsibilities and Performance:
The Service Operations Coordinator delivers high-quality customer service in accordance with our agreements. Supporting a team of service technicians, they provide best-in-class repair and service standards.
In this role, you would establish capacity levels for the service team and manage daily schedules to increase productivity and eliminate downtime. This includes managing inventory levels and ordering, efficiently scheduling and dispatching technicians, customer service, and support.
The ideal candidate is an organized multitasker who can work well in a fast-paced environment. They possess excellent attention to detail, strong interpersonal communication skills, and enjoy working to serve their team and customers.
Key Responsibilities:
- Scheduling & Dispatching: Coordinate daily schedules and dispatch 18 service technicians across BC and AB to optimize productivity and minimize downtime.
- Team Collaboration: Work closely with the Senior Service Operations Manager to improve scheduling efficiencies and achieve KPIs.
- Customer Support: Act as the first point of contact for walk-in service customers, ensuring timely and effective resolutions.
- Inventory Management: Maintain accurate inventory levels, process orders for service technicians, and prepare necessary parts for service calls.
- Equipment Rentals: Oversee equipment rentals within BC, ensuring availability and maintenance.
- Administrative Duties: Update after-hour schedules, ensure accurate record-keeping, and provide support to the Service Manager as needed.
- Process Improvement: Continuously seek to enhance operations by becoming an expert in internal systems (e.g., Payworks, simPRO, Sage) and industry best practices.
- Safety & Compliance: Prioritize the safety of staff and clients by adhering to company and industry safety standards.
Estimated Salary: $65,000 - $80,000 per year
Benefits include competitive compensation, opportunities for professional growth, and a positive work environment. As a key member of our team, you will contribute to delivering exceptional results and exceeding client expectations.
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