Customer Service Operations Coordinator
4 days ago
Fed Supply is a recruitment agency specializing in supply chain, logistics, transportation, and customer service, offering temporary and permanent jobs in the Greater Montreal area.
As a Customer Service Dispatcher with our client, you will enjoy juggling calls, planning efficiently, and providing exceptional service to customers.
Your responsibilities include:
- Responding to service calls and assisting clients across Canada
- Providing general information and transferring clients to technical staff
- Dispatching service calls to technicians using our automated geolocation system
- Scheduling preventive maintenance and keeping maintenance lists up-to-date
Your ideal profile includes:
- 2 years of experience as a dispatcher
- A diploma in a related field (an asset)
- Technical or practical knowledge in mechanics, electricity, or automation programming
- Proficiency with computer tools
- Excellent command of spoken and written French and English
- Bilingualism is essential for daily interactions with colleagues, clients, and international partners who do not speak French
- Strong customer service skills and impeccable work organization
The estimated salary range for this role is approximately $55,000 - $65,000 per year, depending on experience.
Fed Supply offers a stimulating work environment, a close-knit team, and exciting technical challenges. If you are looking for a rewarding career opportunity, send us your application
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