Customer Service Operations Coordinator

4 days ago


Montreal, Quebec, Canada Fed Supply Full time

Fed Supply is a recruitment agency specializing in supply chain, logistics, transportation, and customer service, offering temporary and permanent jobs in the Greater Montreal area.

As a Customer Service Dispatcher with our client, you will enjoy juggling calls, planning efficiently, and providing exceptional service to customers.

Your responsibilities include:

  • Responding to service calls and assisting clients across Canada
  • Providing general information and transferring clients to technical staff
  • Dispatching service calls to technicians using our automated geolocation system
  • Scheduling preventive maintenance and keeping maintenance lists up-to-date

Your ideal profile includes:

  • 2 years of experience as a dispatcher
  • A diploma in a related field (an asset)
  • Technical or practical knowledge in mechanics, electricity, or automation programming
  • Proficiency with computer tools
  • Excellent command of spoken and written French and English
  • Bilingualism is essential for daily interactions with colleagues, clients, and international partners who do not speak French
  • Strong customer service skills and impeccable work organization

The estimated salary range for this role is approximately $55,000 - $65,000 per year, depending on experience.

Fed Supply offers a stimulating work environment, a close-knit team, and exciting technical challenges. If you are looking for a rewarding career opportunity, send us your application



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