Retail Operations Coordinator

2 weeks ago


Montreal, Quebec, Canada Ceragres Full time
Job Summary

We are seeking a highly organized and customer-focused Retail Operations Coordinator to join our team at Ceragres. In this role, you will play a key part in ensuring the smooth day-to-day operations of our boutique.

Key Responsibilities:
  • Provide exceptional customer service by greeting customers, directing them to available advisors during peak times, and processing customer orders via email or phone.
  • Manage the boutique's email inbox and voicemail, as well as coordinate pallet returns with boutique advisors.
  • Confirm plumbing orders for weekly transfers to the boutique with the Transport Department and contact clients upon receipt of goods.
  • Support advisors with incoming stock by filling BOs, informing advisors, and/or calling clients and managing orders using SAP reports.
  • Ensure adequate replenishment of office supplies or other items necessary for the boutique's smooth operation.
  • Identify discontinued or promotional products in the boutique with appropriate labels.
  • Gather administrative paperwork (invoices or others) for dispatch to headquarters.
  • Assist with preparing returns received at the boutique for shipment to the Céragrès warehouse.
  • Update voicemail messages for holidays or other boutique schedule changes.
  • Place internal orders (Cellophane paper, bubble wrap) with shipping.
Requirements:
  • A high school diploma is required, and a minimum of 3 years of experience in customer service is preferred.
  • You should have proficient knowledge of MS Office, fluency in French and English (spoken and written), and demonstrated skills in customer service and problem-solving.
  • Excellent judgment, initiative, and organizational skills are essential for success in this role.
Compensation:

The estimated salary for this position is €35,000 - €45,000 per year, depending on qualifications and experience.



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