Retail Operations Coordinator
2 weeks ago
We are seeking a highly organized and customer-focused Retail Operations Coordinator to join our team at Ceragres. In this role, you will play a key part in ensuring the smooth day-to-day operations of our boutique.
Key Responsibilities:- Provide exceptional customer service by greeting customers, directing them to available advisors during peak times, and processing customer orders via email or phone.
- Manage the boutique's email inbox and voicemail, as well as coordinate pallet returns with boutique advisors.
- Confirm plumbing orders for weekly transfers to the boutique with the Transport Department and contact clients upon receipt of goods.
- Support advisors with incoming stock by filling BOs, informing advisors, and/or calling clients and managing orders using SAP reports.
- Ensure adequate replenishment of office supplies or other items necessary for the boutique's smooth operation.
- Identify discontinued or promotional products in the boutique with appropriate labels.
- Gather administrative paperwork (invoices or others) for dispatch to headquarters.
- Assist with preparing returns received at the boutique for shipment to the Céragrès warehouse.
- Update voicemail messages for holidays or other boutique schedule changes.
- Place internal orders (Cellophane paper, bubble wrap) with shipping.
- A high school diploma is required, and a minimum of 3 years of experience in customer service is preferred.
- You should have proficient knowledge of MS Office, fluency in French and English (spoken and written), and demonstrated skills in customer service and problem-solving.
- Excellent judgment, initiative, and organizational skills are essential for success in this role.
The estimated salary for this position is €35,000 - €45,000 per year, depending on qualifications and experience.
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